Shipping & delivery

Anywhere in India that our courier partners serve, including tier-2 and tier-3 towns, and to every other country except the few listed under International delivery below. If an Indian PIN code is not serviceable we tell you before taking payment, or refund you in full if it comes to light afterwards.

The delivery address decides which prices and rules apply: an address in India pays Indian prices in rupees, whoever places the order; an address outside India pays international prices, charged in US dollars.

5 to 7 working days from order confirmation (3 to 4 with expedited delivery on orders of Rs 10,000 and above), for most items and most destinations. Metro addresses are usually at the faster end of that range and remote PIN codes at the slower end. Large or heavy consignments (bulk cable drums, panel boards) can take a little longer, and we will tell you the expected date when we confirm the order rather than leaving you guessing.

The delivery fee follows your order value (the GST-inclusive goods total, after any discount code):

• Orders under ₹2,000: ₹200 delivery fee
• ₹2,000 to under ₹4,000: ₹100 delivery fee
• ₹4,000 to ₹25,000: free delivery
• Above ₹25,000: ₹1,000 delivery fee. Orders this size ship insured, often in several boxes.
• Delivery speed. Standard delivery reaches you in 5 to 7 working days. On orders of ₹10,000 and above you can choose expedited delivery at checkout: 3 to 4 working days for ₹1,000 on top of the delivery charge above. A free-delivery code covers the delivery charge, not the expedited fee.

Heavy consignment freight. The first 10 kg of your order's total shipping weight ride on the fee above; every started 10 kg beyond that adds ₹1,000. Ten 2.7 kg wire coils (27 kg) add ₹2,000; one 17 kg pump adds ₹1,000. Free delivery never waives it.

A free-delivery code makes the whole delivery charge zero, heavy consignment freight included. Every charge sits on its own line in the cart and at checkout before you pay, never added afterwards, and remote PIN codes cost nothing extra. The delivery fee is a flat, all-inclusive amount.

We deliver to every country except these, where no carrier will take the parcel or trade is suspended:

• Pakistan: Trade between India and Pakistan is suspended.
• North Korea: North Korea is under UN sanctions.
• Iran: Sanctions and payment restrictions apply to Iran.
• Syria: Sanctions and payment restrictions apply to Syria.
• Cuba: Sanctions and payment restrictions apply to Cuba.
• Russia: Sanctions and payment restrictions apply to Russia.
• Belarus: Sanctions and payment restrictions apply to Belarus.
• Afghanistan: Payment and delivery restrictions apply to Afghanistan.
• Crimea, Sevastopol, and the Donetsk, Luhansk, Zaporizhzhia and Kherson regions: couriers and card networks do not serve them.

Visitors from these places can still browse the site; we just cannot deliver there.

Orders delivered outside India are charged at our international prices, which are higher than our Indian prices. When you browse from abroad, every price and MRP you see is already the international price, shown in your local currency, with the same % off MRP. It is one all-in figure: no Indian GST is added on top.

You pay through Razorpay. Paid by card in US dollars. Cards issued in India may not support US dollar payments; if yours is declined, use a card issued outside India. Other currencies are shown for convenience; your bank converts the dollar charge. You can change the currency shown from the site footer (exchange rates: Rates by Exchange Rate API, updated daily). UPI is for orders delivered in India only. Discount codes work on international orders, but free-delivery codes do not cover international delivery.

The fee depends on your parcel's shipping weight and its destination. We take our courier partner's rate for the parcel and round it up to the next ₹1,000 (a ₹1,401 rate becomes ₹2,000). Very heavy orders ship as several parcels, each priced and rounded on its own. The fee is shown at checkout, in your currency, before you pay.

Example fees for one parcel at each shipping weight:In Indian rupees, from courier rates as of 8 October 2026. Working days are the courier's transit estimate after dispatch. At checkout the fee is worked out from your order's own shipping weight. Where a country shows "Quoted on request", the checkout asks you to send an export enquiry and we price the delivery for you.

International orders are dispatched from Ghaziabad, Uttar Pradesh. The transit time for your country (in the table above, and at checkout) runs from dispatch to delivery; customs clearance in your country comes on top and is outside our control. It can add days, more when customs ask you for documents or payment.

Import duties and taxes are paid by the customer. You are the importer: any customs duty, import VAT or GST, and clearance or brokerage fee charged in your country is yours to pay, usually to the courier on delivery. Our prices and delivery fee do not include them.

Before you order, check that the products suit your country: they are made for India's 230 V, 50 Hz supply, Indian plug and socket types and Indian standards, and some countries restrict or require certification for electrical goods. A parcel that is refused, left unclaimed or held for unpaid duty is not refunded.

For bulk orders, heavy items such as cable drums and panels, sea or air cargo, or distributors and contractors abroad, use our Export desk. We reply within 24 hours with one consolidated quote on the delivery terms you choose: freight included on CIF destination port and delivered to door, or arranged by you on ex-works India and FOB Indian port.

Every status change (confirmed, packed, shipped, out for delivery, delivered) triggers an email with the current status and, once dispatched, the courier name and tracking number. You can also check any time at track your order using your order ID and the email you ordered with. No account is needed. International parcels carry the international courier's tracking number; a parcel in customs can show the same status for several days.

An order with several items may ship in more than one parcel, for example when items come from different warehouses. You are not charged extra for a split we choose to make. Each shipment gets its own tracking, and the order page shows you what has already shipped and what is still to come.

Open the parcel and check the goods on arrival where you can, especially glass fittings, fans and anything that looks knocked about in transit. If something arrives damaged, is missing from the box, or is not what you ordered, email info@elumenuvo.com within 48 hours of delivery with your order ID and photos of the item and the outer packaging. Photos of the packaging matter: they are what let us claim against the courier, and they mean we never have to argue with you about it.

Damaged-on-arrival, short-shipped and wrongly shipped items are always covered, with no restocking fee and no return shipping to pay. You choose the outcome: a replacement sent out at our cost, or a full refund to your original payment method. Refunds are raised as soon as we have your photos, and typically reach you in 5 to 7 working days depending on your bank. If an item was energised or installed before the damage was noticed we will still look at it, but please tell us before installing anything you have doubts about.

International deliveries follow the same 48-hour rule, with photos or a video, and we refund or reship; a product dead on arrival, reported within 7 days, is replaced. They cannot be returned for any other reason. Full detail is in the returns and refunds policy.

Occasionally a manufacturer discontinues a line, or a batch sells out, after you have ordered. We will not leave your order sitting open and we will never quietly substitute something and hope you do not notice. Here is exactly what happens.

We contact you with the best available alternative: the closest match we can find on specification first (rating, wattage, size, material and standard), then on brand, then on price. For example, a discontinued 10 W rechargeable torch is offered against the current 10 W model with equal or better runtime, not against whatever happens to be in stock.

You then choose one of three things, and nothing moves until you do:

1. Take the alternative at no extra cost. If the replacement is priced higher than what you paid, we absorb the difference and your bill does not change.
2. Take the alternative on a fresh order at its own price. If it is cheaper, we raise a new order at the correct price and refund you the difference.
3. Take a full refund of that item to your original payment method, plus a 10% discount code for your next order, because the wasted trip was our fault and not yours.

If we cannot reach you, we refund rather than substitute. Your money does not sit with us while we wait.