Shipping & delivery

Anywhere in India that our courier partners serve, including tier-2 and tier-3 towns. We do not ship outside India. If your PIN code is not serviceable we will tell you before taking payment, or refund you in full if it comes to light afterwards.

3 to 7 days from the day we confirm your order, for most items and most destinations. Metro addresses are usually at the faster end of that range and remote PIN codes at the slower end. Large or heavy consignments (bulk cable drums, panel boards) can take a little longer, and we will tell you the expected date when we confirm the order rather than leaving you guessing.

We do not charge for delivery. There is no minimum order value, no surcharge for remote PIN codes, and no fee added after you have ordered. The amount you see at checkout is the amount you pay: product price plus GST, nothing else. Prices on product pages are shown excluding GST, and GST is added at checkout.

Every status change (confirmed, packed, shipped, out for delivery, delivered) triggers an email with the current status and, once dispatched, the courier name and tracking number. You can also check any time at track your order using your order ID and the email you ordered with. No account is needed.

An order with several items may ship in more than one parcel, for example when items come from different warehouses. You are not charged twice for this. Each shipment gets its own tracking, and the order page shows you what has already shipped and what is still to come.

Open the parcel and check the goods on arrival where you can, especially glass fittings, fans and anything that looks knocked about in transit. If something arrives damaged, is missing from the box, or is not what you ordered, email info@elumenuvo.com within 48 hours of delivery with your order ID and photos of the item and the outer packaging. Photos of the packaging matter: they are what let us claim against the courier, and they mean we never have to argue with you about it.

Damaged-on-arrival, short-shipped and wrongly shipped items are always covered, with no restocking fee and no return shipping to pay. You choose the outcome: a replacement sent out at our cost, or a full refund to your original payment method. Refunds are raised as soon as we have your photos, and typically reach you in 5 to 7 working days depending on your bank. If an item was energised or installed before the damage was noticed we will still look at it, but please tell us before installing anything you have doubts about. Full detail is in the returns and refunds policy.

Occasionally a manufacturer discontinues a line, or a batch sells out, after you have ordered. We will not leave your order sitting open and we will never quietly substitute something and hope you do not notice. Here is exactly what happens.

We contact you with the best available alternative: the closest match we can find on specification first (rating, wattage, size, material and standard), then on brand, then on price. For example, a discontinued 10 W rechargeable torch is offered against the current 10 W model with equal or better runtime, not against whatever happens to be in stock.

You then choose one of three things, and nothing moves until you do:

1. Take the alternative at no extra cost. If the replacement is priced higher than what you paid, we absorb the difference and your bill does not change.
2. Take the alternative on a fresh order at its own price. If it is cheaper, we raise a new order at the correct price and refund you the difference.
3. Take a full refund of that item to your original payment method, plus a 10% discount code for your next order, because the wasted trip was our fault and not yours.

If we cannot reach you, we refund rather than substitute. Your money does not sit with us while we wait.