Returns & refunds

You can return any eligible item within 7 days of delivery. The item must be unused, uninstalled and in its original packaging with all accessories, manuals and warranty cards intact. This returns policy applies to orders delivered in India; international orders follow the rules further down.

Most catalogue items are returnable. A few exceptions apply: wires and cables cut to a custom length, products that have been installed or energised, and items with tampered serial numbers or missing packaging. Damaged-on-arrival or wrongly shipped items are always returnable: report them within 48 hours of delivery with photos and we'll arrange a replacement or refund immediately.

Email info@elumenuvo.com or call +91 98185 25375 with your order ID and the item you want to return. We'll confirm eligibility and arrange a free reverse pickup from your address, so you don't pay for return shipping.

Approved returns go to our registered office:

Elume Nuvotech Private Limited
Atarpura Cholpla, Garh Road
Hapur, Uttar Pradesh 245101, India

Please email us before sending anything back. In almost every case we arrange a free reverse pickup from your address, so you should not need to post it yourself, and an unannounced parcel is much harder for us to match to your order and refund quickly.

Once the item passes our quality check (typically 2 to 3 working days after pickup), the refund is issued back to the original payment method through Razorpay. Banks and UPI apps usually take a further 3 to 7 working days to credit the amount.

Orders delivered outside India cannot be returned or exchanged, including for a change of mind or because a product does not suit your country's voltage, plugs or local rules. Please check that before you order. What we always put right:

• Damaged or wrong item: email info@elumenuvo.com within 48 hours of delivery with your order ID and photos or a video of the item and the outer packaging. We refund or reship it.
• Dead on arrival: a product that does not work when first installed, reported within 7 days of delivery, is replaced.
• Refused, unpaid-duty or unclaimed parcels are not refunded. Import duties and taxes are paid by the customer.

Refunds go back to the card you paid with, in US dollars. The 7-day returns policy above applies to orders delivered in India only.

Manufacturing defects that surface after the return window are covered by the manufacturer's standard warranty. Keep your Elume invoice: it is your proof of purchase. We're happy to help you route a warranty claim to the brand's service network.

Brand warranties are honoured by the brands in India, through their Indian service networks, and some brands say their warranty is valid only in India. For an order delivered outside India, this is what each brand's warranty means:

• ABB India sells this range for use in India, and warranty claims are serviced by ABB in India.
• Anchor warranty is serviced through Anchor's service network in India.
• APAR warranty is serviced through APAR's service network in India.
• Atomberg's warranty is valid only in India.
• Cleanray warranty is serviced through Cleanray's service network in India.
• CMI warranty is serviced through CMI's service network in India.
• Crompton warranty is serviced through Crompton's service network in India.
• Delta warranty is serviced through Delta's service network in India.
• Finolex warranty is serviced through Finolex's service network in India.
• GM Modular warranty is serviced through GM Modular's service network in India.
• Goldmedal warranty is serviced through Goldmedal's service network in India.
• Havells' warranty is valid only in the territory of India, and claims are serviced by Havells in India.
• KEI warranty is serviced through KEI's service network in India.
• Lauritz Knudsen warranty is serviced through Lauritz Knudsen's service network in India.
• Legrand warranty is serviced through Legrand's service network in India.
• Norisys warranty is serviced through Norisys's service network in India.
• Orient warranty is serviced through Orient's service network in India.
• Polycab warranty is serviced through Polycab's service network in India.
• Rajdhani warranty is serviced through Rajdhani's service network in India.
• RR Kabel warranty is serviced through RR Kabel's service network in India.
• Schneider warranty is serviced through Schneider's service network in India.
• Siemens warranty is serviced through Siemens's service network in India.
• Ultravolt warranty is serviced through Ultravolt's service network in India.
• Wipro's warranty does not cover a product used in a country it was not designed or approved for; claims are serviced by Wipro in India.

Keep your Elume invoice as proof of purchase for any claim.