Lowest price guarantee

If you find the same product listed for less by an authorised Indian online seller, we sell it to you at that price. Ask before you order and we quote the matched price; ask within 7 days of placing your order and we refund the difference to your original payment method. There is no cap on the number of items or the size of the difference. The guarantee covers orders delivered to an address in India.

Same brand, same model or catalogue number, same pack size (coil length, quantity per box), same colour or finish, and new with the manufacturer's warranty. We compare the all-in price: the price including GST and delivery to your PIN code, against the same on Elume. A lower headline price that becomes higher once GST or shipping is added does not qualify.

The seller must be an authorised online seller for that brand, based in India, showing the price publicly (no login or membership needed), issuing a GST invoice, and with the product in stock at that price when we check. Marketplace listings from individual or unverified sellers, refurbished or open-box stock, grey imports, and prices only available in a physical store are outside the guarantee.

• Coupon, bank-card, wallet, cashback and membership discounts, and referral or first-order offers
• Clearance, liquidation, bundle and buy-more-pay-less deals, and quantity-limited flash sales
• Obvious pricing errors and listings that are corrected or withdrawn when we look
• Negotiated project quotes and tender prices, on either side
• Copper, aluminium and other commodity-priced metal lots, whose rates move during the day

Our own wholesale tiers and brand promotions apply on top of a matched price only where the listing you found already includes an equivalent discount.

Orders delivered outside India are charged at our international prices and are not covered by the guarantee: it compares the price of the same product from Indian sellers, delivered in India. The rules for international orders are on our shipping page.

Send the link to the cheaper listing (a screenshot with the date helps) and, if you have already ordered, your Elume order ID, to info@elumenuvo.com or WhatsApp +91 98185 25375. We check the listing and answer within one working day. If it qualifies, we send you the matched price to order at, or raise the refund of the difference; refunds usually reach your account within 5 to 7 working days depending on your bank.

We buy through authorised channels at volume and track the market price of what we sell every day. The price history on each product page shows our price against the average of the sellers we track, and the brand price lists are our live selling prices, not a dealer PDF. Matching a genuine lower price is cheaper for us than losing a customer to it.