Frequently asked questions

Yes. Every product on Elume is 100% genuine, sourced through authorised channels, and carries the manufacturer's standard warranty.

Yes. We deliver anywhere in India our couriers serve, usually within 3 to 7 working days from order confirmation. The delivery charge follows the order value (the GST-inclusive goods total after any discount code): ₹200 under ₹2,000; ₹100 from ₹2,000 to under ₹4,000; free from ₹4,000 to ₹25,000; ₹1,000 above ₹25,000, because large orders ship insured, often in several boxes. Heavy consignments add ₹1,000 for every started 10 kg beyond the first 10 kg of the order's total shipping weight, even when delivery is free. A free-delivery code makes the whole delivery charge zero. Every charge is shown at checkout before you pay.

Yes, on orders delivered in India. Enter your GSTIN at checkout and we issue a GST invoice with tax shown separately, so businesses can claim input tax credit. International orders get an export invoice, with no Indian GST charged.

Yes. Bulk orders unlock a wholesale rate about 5% below the listed Elume price; the tier is shown on every product page.

Yes, on orders delivered in India. If the same product is listed for less by an authorised Indian online seller, GST and delivery included, we match that price before you order or refund the difference within 7 days of ordering. The full terms are on our Lowest price guarantee page.

Orders delivered in India: UPI from any app, credit and debit cards, net banking and wallets, through our secure Razorpay checkout. Orders delivered outside India: Paid by card in US dollars. Cards issued in India may not support US dollar payments; if yours is declined, use a card issued outside India. Payment is taken online when you place the order. 30-day NBFC credit for businesses is coming soon.

Use the Track an order page with your order ID, or sign in and open My orders for live status on every purchase.

For orders delivered in India, unused items in original packaging can be returned within 7 days of delivery, with free return shipping. International orders cannot be returned; damage or a wrong item is refunded or reshipped. See our Returns & refunds page for details.

Yes. Orders can be cancelled free of charge any time before dispatch. Email info@elumenuvo.com or call +91 98185 25375 with your order ID.

Yes. The manufacturer's standard warranty applies to every product, serviced by the brand in India. Keep your Elume invoice; it is your proof of purchase for warranty claims.

Usually, yes. Submit the details on our Request a product page and we'll email you an Elume price, typically within 2 working days.

Yes, to every country except Pakistan, North Korea, Iran, Syria, Cuba, Russia, Belarus and Afghanistan, and the Crimea, Sevastopol, Donetsk, Luhansk, Zaporizhzhia and Kherson regions. Orders delivered outside India are charged at our international prices, which are higher than our Indian prices. Paid by card in US dollars. Cards issued in India may not support US dollar payments; if yours is declined, use a card issued outside India. The delivery fee depends on the parcel's weight and destination and is shown at checkout before you pay. Import duties and taxes are paid by the customer. International orders cannot be returned; damage or a wrong item reported within 48 hours of delivery is refunded or reshipped.

When you browse from outside India, every price and MRP is shown at our international prices, in your local currency. The delivery address decides what you pay: an address in India pays Indian prices in rupees; an address outside India pays international prices, which are higher than Indian prices, through Razorpay. Paid by card in US dollars. Cards issued in India may not support US dollar payments; if yours is declined, use a card issued outside India. Other currencies are shown for convenience, and your bank converts the dollar charge. International prices are one all-in figure, with no Indian GST added.

The fee depends on the parcel's shipping weight and destination: our courier partner's rate, rounded up to the next ₹1,000 per parcel, shown at checkout before you pay. Orders are dispatched from Ghaziabad, Uttar Pradesh; the courier's transit time for your country is shown at checkout, and customs clearance comes on top. Example fees and transit times for key countries are on our Shipping page.

Import duties and taxes are paid by the customer. You are the importer: any customs duty, import tax and clearance fee in your country is yours to pay, usually to the courier on delivery. Please check that the products suit your country's voltage, plugs and local rules before you order: they are made for India's 230 V, 50 Hz supply.

No. Orders delivered outside India cannot be returned or exchanged. If an item arrives damaged or is not what you ordered, email us within 48 hours of delivery with photos or a video and we refund or reship it. A product dead on arrival, reported within 7 days, is replaced. Refused, unpaid-duty or unclaimed parcels are not refunded.

Brand warranties are honoured by the brands in India, through their Indian service networks, and some brands (Havells, for one) say their warranty is valid only in India. Our Returns & refunds page lists what each brand's warranty means for an order delivered abroad.

Our Export desk handles bulk or heavy orders, sea or air cargo, and distributors and contractors abroad. Send your requirement there and we reply within 24 hours with a quote in US dollars on the delivery terms you choose: freight included on CIF destination port and delivered to door, or arranged by you on ex-works India and FOB Indian port.