Talk to us

info@elumenuvo.com: for orders, returns, GST invoices, bulk quotes, international orders and anything else. Include your order ID (it looks like ELM-2607-1234) and we can answer in one reply instead of three.

+91 98185 25375 or +91 98185 25313: Open 24 hours, every day. If both lines are busy, leave a message or drop us an email and we will come straight back to you. Calling from outside India, dial the numbers as written, with +91.

Elume Nuvotech Private Limited
Atarpura Cholpla, Garh Road
Hapur, Uttar Pradesh 245101, India
CIN: U27320UP2026PTC243960
GSTIN: 09AAJCE4953C1ZL

This is also the address for returns and all postal correspondence. Please do not ship a return anywhere else, and always email us first so we can raise a pickup and track it against your order.

C-20, 1/1A, Coast Guard Golf Ground Road, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309, India

Our second working location. Returns should still go to the registered office above.

You can follow any order yourself at track your order using the order ID and the email you ordered with; no account needed. Delivery timelines and charges, in India and abroad, are set out on our shipping page.

We deliver to every country except a short blocked list, at international prices charged in US dollars, with the delivery fee shown at checkout. International orders are dispatched from Ghaziabad, Uttar Pradesh. The full rules are on the shipping page. For bulk or heavy orders, sea or air cargo, or a quote on your own delivery terms, use the Export desk: we reply within 24 hours with a quote on the delivery terms you choose.

Our policy, the eligibility rules and the refund timeline are on the returns and refunds page. To start a return on an order delivered in India, email us with your order ID and we will arrange a free reverse pickup. International orders cannot be returned; damage or a wrong item reported within 48 hours is refunded or reshipped.

For contractor and business accounts see Elume for business, for bulk quotes in India the bulk enquiry desk and abroad the Export desk, for payment terms see 30-day credit, and if you manufacture or distribute electrical goods and want to list with us, see sell on Elume. Can't find a product? Tell us what you need and we will source it.